Last Updated: July 5 2018
Information We Collect
We collect the following types of information from you when you use our Services.
A. Information You Provide to Us.
Email Account Information. When you connect your email accounts to our Services, you will need to enter the credentials that you use for those accounts. We receive your email address and authentication token in order to facilitate the connection, but we do not receive your email account password. As described below, we also receive your email contact list.
Payment Information. [If you sign up for a subscription/choose to enroll in our premium services], your payment information, such as any credit or debit card information you provide, may be collected and stored by us and/or the payment processors we work with.
Communications. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
B. Information We Collect When You Use Our Services
Your Email Messages. When you connect your email account(s) to our Services, we will receive the email messages that you send and receive from that account, including the existing messages stored in that account. We will also collect information about your interactions with those messages, such as whether you opened or responded to them. We use your email information to provide features of our Services, such as reorganizing the order in which you see the email messages in your inbox based on our perceived relevance of those email messages.
Your Email Contacts. When you connect your email account(s) to our Services and send and receive emails, we will receive information about your email contacts (such as name and email address).
By linking our Services to your email account(s), you authorize us to collect, process, and retain your email messages.
Device Information. We receive information from Users’ devices, including IP address, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like your IP address, browser type, referring/exit pages, dates and times of use, and referring URLs.
Information from Cookies and Similar Technologies. When you use our Services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. We may also employ clear gifs (also known as web beacons), which are used to track the usage patterns of our users anonymously. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used for the purposes discussed below. Our third party partners, such as analytics partners, may also use these types of technologies to collect information about your activities on this and other online services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.
How We Use the Information We Collect
We use the information we collect to:
- Provide, maintain, and expand our Services;
- Personalize and improve our Services;
- Understand and analyze how you use our Services;
- Develop new products, services, features, and functionality;
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;
- Send you push notifications;
- Facilitate transactions and payments;
- Find and prevent fraud; and
- For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
Email Message Transcription. If you use our voice detection and transcription services, we will review your voice data in order to provide you with those services. We use automated technologies to conduct audio to text transcription, and our employees and contractors also review the voice data and text transcription in order to more accurately transcribe and format your email messages.
How We Share the Information We Collect
We may share information with third parties in the following circumstances:
Vendors and Service Providers. We may share your information with third party vendors and service providers retained in the provision of our Services. For example, we use third party technologies that help us translate your speech into text accurately and efficiently. We also use third party analytics vendors to evaluate and provide us with information about your use of our Services. For example, we use analytics providers such as Google Analytics to collect and process certain analytics data. Google provides some additional privacy options described at www.google.com/policies/privacy/partners/.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our or others’ rights, property, or safety.
Consent. We may also disclose your information with your permission.
Account Updates and Email Access. You may always add or remove email accounts and adjust your preferences through your account settings.
Email Subscriptions. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
We are committed to protecting your information. Even though we take reasonable precautions to protect your data, because our Services are hosted electronically, we cannot guarantee the security or privacy of your information.
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storing and processing data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.